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BestGSpot Help

Use this page to find answers to any questions you have about BestGSpot's customer service

Your FAQs answered
From placing and tracking your order to returning an item, we've got you covered. If you can't find what you're looking for here, please contact us.Include the smaller details of your promotion in text below the title.

FAQs about delivery

What are the delivery costs and options?

We offer a number of delivery options which vary in cost depending on how quickly you want your order toarrive.  Free delivery is available on orders over $39. 
You'll always be able to choose a delivery option and see its cost before completing your order. Please see our Delivery page for more details.

Which countries do you deliver to?

Bestgspot supports global freight delivery.

Is your packaging discreet?Of course!

We ship all orders in boring brown boxes or plain envelopes so that the only person getting excited about your delivery is you.

See what our packaging looks on this page. Courier services require Bestgspotto have a return address on all orders.

What if I'm not home when my order arrives?

If you're out when your package is delivered, your mail person will find a safe place to leave your parcel.

If they are not able to leave the parcel in a safe place then you will either receive an email explaining the next steps or you will receive a card through the letterbox. If your parcel is sent to a local delivery office, then that will be held for 10 days before being returned to us. Don't forget to take the delivery notification (collection card if applicable, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.

What carriers do you ship with?

We ship with FedEx, USPS, UPS, and DHL.

International orders

The shipping address must be submitted in Latin script (English alphabet) according to international carrier policy.

The receiver is responsible for any duties and import taxes imposed by customs.

International tracking information is not always promptly updated and some packages may experience delays at customs.

For international and military shipments, we are required to fill out customs paperwork with the description of the products.

For more details, please refer to the Shipping Policy.

How can I track my order?

Please visit the order status page or check the shipping confirmation email.

No tracking updates.

On occasion, for reasons beyond our control, delivery service provider may experience technical or logistical issues that cause a delay in posting up to date tracking information. If you haven't seen tracking updates for a period of 5 days or more, and the estimated delivery date has already passed, please contact us for a resolution.

FAQs about orders and payment

Which payment options are available?

Lots! We have payment options to suit all online shoppers.You can pay by debit or debit card - we accept Visa、Mastercard、American Express、China UnionPay、Bancontact、EPS、giropay、giropay、Przelewy24 and Sofort.

You can also pay via PayPal 、Google Paya and Apple Pay bout payment options.

How do I cancel an order?

Please contact Bestgspot Customer Care immediately after placing your order if you wish to amend or cancel it.

If your order has already been processed by our warehouse team, we will be unable to cancel it.However, you can easily return the item to us for free. Visit our order returns page.

Where’s my refund?

The processing time depends on the bank and it may take up to 10 business days to show on your account.

My card was charged twice.

We never charge twice. What you see in your account is an authorization that will be dropped within a few days.

What will I see on my credit card statement?

Your card statement will read "BestGSpot".

Why is my payment being declined?

We have a strong partnership with Stripe to ensure the utmost security for your transactions. As an additional layer of fraud protection, Stripe's 3DS verification requires a secure verification process at your bank during payment.

Please be aware that your payment may be declined if there are insufficient funds or if there's an error in the card information provided. We kindly request that you verify the accuracy of the entered card information and contact your bank if the issue persists.

If your credit card continues to encounter issues with payment, you have the option to use other secure payment methods such as PayPal, Google Pay, and Apple Pay for a seamless and secure checkout experience.

FAQs about privacy and security

Is it safe to order online from Bestgspot?

Yes absolutely. You can read more about how we keep the Bestgspot website secure here.

What is your Privacy Policy?

It's a pretty long read, but our Privacy Policy tells you how we may use your personal data and what we do to keep that data safe.

How does Bestgspot use my data?

Bestgspot will ABSOLUTELY NOT, under ANY CIRCUMSTANCES, sell your data to a third party. We only use your data for marketing purposes of our own, for example sending you email offers when you sign up for emails or asking you to leave a review of our products or service via a third-party provider. You can read our full Terms and Conditions to find out more, and also read more about our Cookie Policy.

My item doesn't work.

Troubleshooting battery powered products.

1. Read the manual that was included with your product.
2. Insert the batteries. Ensure that the (+) and (-) battery terminals coincide with the (+) and (-) markings on the product near the battery compartment.
3. Hold down the power button for up to 10 seconds or scroll the dial up to turn on the item.
4. Press on other buttons to trigger its functions (not available on some models).
5. Hold down the power button for at least 10 seconds or scroll the dial down to turn off the item.
6. If the item is still not working, try to flip the batteries the other way.

Remote controlled items must be turned on prior to using the remote control.

Please contact us if you still have difficulties with the item.

Troubleshooting rechargeable products.

1. Read the manual that was included with your product.
2. Locate a power adapter that will plug into the wall outlet (not included with most products) or a computer with a USB port that is turned on.
3. Plug the item in and make sure the charging light indicator is on or flashing. Charge the item for at least 4 hours.
4. Hold down the power button for at least 10 seconds to turn on the item.
5. Press on other buttons to trigger its functions (not available on some models).
6. Hold down the power button for at least 10 seconds to turn off the item.
7. If the item is still not working, try to charge the device from another source. Some computers USB power output may not be enough to charge the toy.

Remote controlled items must be turned on prior to using the remote control.

Please contact us if you still have difficulties with the item.

Email or Live Chat

Can't find what you need on this page? Then please contact us and we will be more than happy to help. We aim to reply to all messages as quickly as possible but please bear with us during busy times.

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