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Ordering Sex Toys FAQ's

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Welcome! We know you may have some questions when ordering adult toys online. We have listed many frequently asked questions from our customers. We are also available via email. Please find all of our contact information here.

Few quick points:

  • Over 1,000,000 shoppers have trusted us
  • For 10+ years we have been shipping fast & discreetly
  • Peace-of-mind 1 year guarantee on all products
  • We love taking care of our customers!

Company Information

Why should I trust Bestgspot.com?

Great question! We have been trusted by over 1,000,000 shoppers. For over 10 years we have been shipping orders fast and discreetly to our customers. For your peace-of-mind, we offer a 1 year guarantee on all of our products. All orders are shipped by us. Meaning, we will not share your order information with any other fulfillment centers.

How will the charge show on my credit card statement?

Your card will be billed as Bestgspot.

How can I pay for my adult toys?

We accept Shop Pay,Master Card,Mastercard,Visa,American Express,Discover,PayPal, Google Pay,Apple Pay,Bancontact and iDEAL .

How do I contact customer service?

Please see our contact us page. You will find our email and office hours.

Shipping

Is your packaging discreet?

Yes, very discreet. All orders are shipped in plain packages. There is no indication on the outside of package to what is inside. We keep all our customer records confidential. We never sell our customer list.

How will you ship my sex toy order?

We ship our online orders via FedEx or the US Postal Service. 2-3nd Day and Overnight orders will be shipped via FedEx. If you have a special request, please call or email us.

Your order will be shipped in a nondescript package.

Your order will be delivered in a nondescript package that doesn't reveal anything. We won't send you any embarrassing catalogs, either.

How long will it take for me to receive my order?

Typical delivery is a fast 5-9 days. We do offer Overnight and 2-3-Day Delivery Shipping options for customers who need their order ASAP. Our team works hard to get your order shipped as fast as possible. Most orders ship the same day you place your order.

Do you offer free shipping?

Yes! Just order $39+ and your order will ship free. This is for US orders only.

How much does shipping cost?

Free shipping is offered for orders $39+. You will see all shipping options and cost at checkout.

Where do you ship to?

We ship to the USA, including post office boxes and Military APO/AEs. Items will be delivered via USPS or FedEx, depending on the address and shipping options.

Global Delivery: Orders typically arrive within 1-2 weeks. Shipping costs can be reviewed at checkout. Please note, Global Shipping customers are responsible for any additional customs fees or charges that may apply upon arrival.

Returns

What happens if I receive a defective item?

If you receive a defective item, you will NOT need to send it back to us. Within 30 days, contact our customer service department via email or phone. Let us know what the issue is and we will happily send you a replacement free of charge. Yes, it really will be that easy.

How does your 1 year guarantee work?

If the product is defective and breaks, we will be happy to replace it for you, for up to 1 year after the original purchase date. A flat shipping fee of $6.95 will apply to replacements over 30 days old, and to any exchanges. Shipping fees will vary for international customers, or for those looking for expedited delivery options.

We will guarantee the item against defects for 1 year after the original purchase date. Our guarantee does not provide protection for items that have not been properly maintained. If we do not have the same item in-stock, we reserve the right to ship you a similar item of the same value. Return requests are approved or rejected at the discretion of Bestgspot.com.

Frequently asked question

Share details about your shipping policies, item returns, or customer service.

I don't like the item I bought. What can I do?

If you receive your order and are simply not satisfied with the product, you may contact us within 30 days to exchange it for another item. Since all returns are disposed of, we are not able to issue any refunds.

Online Sex Toy Order Questions

What kind of sex toy should I buy?

We know that buying an adult toy is a personal endeavor that requires research and thought. We've put together a helpful guide to sex toys to help you figure out what you'd like to try.

Where can I shop for the most popular adult products?

This is a great question. Finding the right toy can be hard. Starting by shopping our best sellers makes is a lot easier finding the best product for you. Check out these collections:

What items do you have?

Our selection is wide and varied to please a range of women, men, and couples. We offer traditional dildos, vibrators, clitoral stimulators, masturbatory toys for men, accessories, lube, and much more.

I need some advice about sex and/or making a purchase. Can you help?

Of course! Call or email us about any product questions or concerns.

In the USA, call us at (626) 539-3285. International customers can reach us at (626) 539-3285. You can also send us an email at Bestgspot@Bestgspot.com.

For advice about sex and intimacy, as well as sex education, you can browse through thousands of informative articles, view our sex-ed resources, or join a discussion on our message board.

Our Expert's Answers About Clit Vibrators

Q: What clitoris toy should I try if I’m a beginner?
A: If you’re just beginning and you’re looking for your first ever clit stimulator, it’s best to start with something small such as a bullet vibrator or a finger vibrator. We know as a beginner you may be overwhelmed, so investing in something small will properly ease you into sex toy play and help you understand what feels good for you.


Q: Are there different types of clit toys?
A: Yes, there is actually quite a diverse variety of toys that have been created specifically for clitoral stimulation. Each clit is unique and different sensations will feel good for different people. So, it’s fun to experiment and find what type of clit stimulation feels best for you. Just to list a few toys that focus on clit stimulation, we’ve got: bullet vibrators, wand vibrators, finger vibrators, clit sucking toys and rabbit vibrators.

Q: How do I clean my clit vibrator?
A: Our complete guide, How to Clean Sex Toys, has a video as well as a quick overview on how to clean your vibrator! Something important to remember is if your toy has batteries, you need to remove them before cleaning your toy. Once that’s all set, just make sure to wash areas of the sex toy that are insertable or that make contact with your body with adult toy cleaner and warm water.

Q: What type of lube should I use?
A: Here at Bestgspot we always recommended using lubricant during any sexual act. Water based lube is the most popular and would work well with most sex toys. However, if you’re looking to explore with anal play, silicone lubricant is the best option.

Our Expert's Answers About Bondage

Q: What clitoris toy should I try if I’m a beginner?
A: If you’re just beginning and you’re looking for your first ever clit stimulator, it’s best to start with something small such as a bullet vibrator or a finger vibrator. We know as a beginner you may be overwhelmed, so investing in something small will properly ease you into sex toy play and help you understand what feels good for you.

Q:Are there different types of clit toys?
A:Yes, there is actually quite a diverse variety of toys that have been created specifically for clitoral stimulation. Each clit is unique and different sensations will feel good for different people. So, it’s fun to experiment and find what type of clit stimulation feels best for you. Just to list a few toys that focus on clit stimulation, we’ve got:bullet vibrators,wand vibrators,finger vibrators,clit sucking toysandrabbit vibrators.

Q:How do I clean my clit vibrator?
A:Our complete guide,How to Clean Sex Toys, has a video as well as a quick overview on how to clean your vibrator! Something important to remember is if your toy has batteries, you need to remove them before cleaning your toy. Once that’s all set, just make sure to wash areas of the sex toy that are insertable or that make contact with your body withadult toy cleanerand warm water.

Q:What type of lube should I use?
A:Here at Bestgspot we always recommended using lubricant during any sexual act. Water based lubeis the most popular and would work well with most sex toys. However, if you’re looking to explore with anal play,silicone lubricantis the best option.

Our Expert's Answers About Male Masturbation Toys

Q:What is a masturbation sleeve?
A:These toys have all been created specifically for anyone with a penis. Masturbators usually are made of a soft material that you can insert your penis into. Typically they emulate the feeling of oral sex, anal penetration or vaginal penetration.

Q:Are there different types of male masturbation toys?
A:Yes, there are a few different types of masturbators for you to choose from! First we have therealistic vagina sex toys. These look and feel life-like so you can indulge in your sexual fantasies whenever you desire. If you’re looking for something that fits snug around your penis, ourjelly masturbatorsare a great option! And last but not least, we sellvibrating masturbatorsthat allow you to turn your device on once you’ve inserted yourself into it. These masturbators are really going to take you over the edge!

Q:Can I use this with my partner?
A:Absolutely! You can put on a tantalizing show for your partner; make them sit and watch while you pleasure yourself - they’ll be begging to join in! Or you can surprise your lover with the new toy and enjoy it together. Let them use it on you, telling them step-by-step what to do next and you’ll both enjoy the sexy experience. Our experts put together an article calledHow to Use a Stroker on Your Partner for Sexy Foreplay, so give that a read if you're still interested in how you can use this with a partner!

Q:How do I clean my masturbator?
A:Your complete guide,How to Clean Sex Toys, has a video as well as a quick overview on how to clean your toy! You'll need to make sure to wash areas of the sex toy that are insertable or that make contact with your body withadult toy cleanerand warm water. Make sure to read the instructions that come with your toy, as your toy may have specific cleaning directions. 

FAQ: Our Expert's Answers About Clit Sucking Vibrators

Q:What is a clit sucker?
A:Clit suckers are designed with a small suction cup that creates suction specifically around the clitoris by removing air. Each toy has different vibrations and pulsations you can experiment with! 

Q:Why should I try a clit licker / sucking toy?
A:We know how important clit stimulation is, and we also know that each clitoris is different and different sensations will feel pleasurable for different people.

Sometimes a traditionalclit vibratorcan provide stimulation that is just too much for some people. This is because toys likebullet sex toyswere created to stimulate the tip of the clitoris, which is the most sensitive part. Whereas the clit sucker more envelops the clit rather than providing direct stimulation. So, if you’ve found that putting a vibrator on your clit provides too much stimulation - a suction vibrator is a great option to experiment with!

Q:How do I clean my new toy?
A:Our complete guide,How to Clean Sex Toys, has a video as well as a quick overview on how to clean your vibrator! Something important to remember is if your toy has batteries, you need to remove them before cleaning your toy. Once that’s all set, just make sure to wash areas of the sex toy that are insertable or that make contact with your body withadult toy cleanerand warm water.

FAQ: Our Expert's Answers About Strap On Dildos

Q.What is a strap on?

A. Typically what makes a toy fall under the “strap on” category, are two things: a dildo and a harness. Usually the dildo is realistic with veins and a bulbous tip.

Q.Are there different types of strap on sex toys?

A. Our strap on dildos come in a variety of shapes, sizes, lengths, girths and materials! But not only that, there are also different types of strap ons. For example, hollow strap ons are a great option for couples who are dealing with erectile dysfunction, decreased libido, or other types of sexual dysfunction. If you suffer from ED and have issues maintaining an erection, you are not alone! This is a very normal challenge and using a strap on can allow you to pleasure your partner still.

We also sell big strap on dildos for couples looking to experiment with larger sized toys. And, if you’re not interested in wearing a harness…no problem! Our strapless strap ons allow you to have more skin to skin contact with your lover.

FAQ: Our Expert's Answers About BDSM Restraints & Cuffs

Q.Are there different types of restraints?

A. When you think of restraining someone you probably think of handcuffs or bondage rope, but there are many more options you can choose from. Bondage bars, erotic sling restraints, spreader bars, thigh cuffs, over the door restraints, collar restraints and more - we've got it all. You can learn more about the different types of restraints you can experiment with by reading our blog, 5 Common Types of Restraints for Bondage Play. 

Q.If I'm a bondage beginner, where do I start?

A. If this is one of your first times experimenting with bondage, take things slow and try out toys that interest you. You could try a set of handcuffs, a blindfold, a feather tickler or anything else we have put together in our Beginner Bondage Toys collection. Once you've purchased your supplies, take things slow as you ease into the BDSM world. Make sure you and your partner are both comfortable the entire experience. A great way of doing this is by having a safe word that either of you can say if things start getting out of hand or a little uncomfortable. 

Q.I’ve already experimented with restraints, what else can I try?

A. For those of you who have been enjoying and experimenting with BDSM play for a while now, you might be here because you are looking to try something new and test new limits within your bondage experience. The great thing about bondage is that there is always room for growth and to try new things, there are always new exciting toys to try out at each level you get to. So, if you've already experimented with blind folds, ticklers and handcuffs then it may be time to move on to something like ball gags, spreader bars or nipple clamps!

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