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Shipping Policy

BestGSpot ("we" and "us") is the operator of (www.bestgspot.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1.General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2.Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.

*All of our product on bestgspot is free to deliver above $ 39 . For those orders less than $ 39, you have to pay the delivery fee as the system shows ( normally it is $4.99 ). In the condition of return, the customer is free to choose any express service company and pay courier fees by themselves.

3.Returns

3.1 Return Due To Change Of Mind

bestgspot will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

3.2 Warranty Returns

bestgspot will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect bestgspot to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

4.Delivery Terms

4.1 Transit time Internationally

Normally our goods take 3 to 15 days to reach to your house. Please understand due to the 2019-COVID, the shipping might be slower than normal. From the experience in the past 1 month (1st May - 1st June), the average delivery period is 10-20 days.

*At bestgspot, we are committed to the health and wellbeing of our customers and employees.
Please note: Our carrier is operating with the utmost caution to protect our customers and the delivery workers. Unfortunately, this may add to unavoidable delivery delays. We appreciate your patience and understanding during this time.

Orders to Australia: due to the ongoing pandemic and subsequent lockdowns in Australia, many of our orders are being held in a backlog at customs. We appreciate your patience in these processing delays!

4.2 Dispatch Time

Orders are usually dispatched within 3 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.4 P.O. Box Shipping

bestgspot will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. 

4.5 Military Address Shipping

We are unable to offer this service using courier services.

4.6 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.7 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5.Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6.Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7.Duties & Taxes

7.1 Sales Tax

Sales Tax will be paid by the customers

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be paid by the customers.

8.Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9.Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10.Customer service

For all customer service enquiries, please submit an enquiry at:https://www.bestgspot.com